[ Additional Outsourcing Services ]

Summary

FarmOutUSA is focused on providing integrated customer and business process support for companies interested in minimizing costs but are in an industry requiring specialized skill sets. The business model is based on support services requiring advanced technical know-how, seamless English communicative skills, and a clear understanding of the client's market and branding needs. FarmOutUSA thrives in business environments where English based hi-touch specialized support takes precedence over high volume basic call answering services. In other words, take advanced computer hardware or electronics support issues and communicate resolutions for the everyday end-user. Since the agents are cross-trained to understand multiple product matrices, services are provided at an economical cost.

Call Center Customer Support

From basic answering services, conducting client surveys, appointment setting, and rebate awards to level 2 technical help, FarmOutUSA can handle your call center service needs while staying sensitive to your budget concerns and quality of service.

At level 1 customer support, 80% of your calls are answered within 30 seconds. Normal resolution times within 24 hours with 90% resolution of all support cases.

Level 2 will have the same response times or better. These calls are managed by technical help representatives with advanced technical qualifications for customer resolution. Cases referred from Level 1 technical support are normally resolved within 4 hours. Slightly lower or higher resolution times can depend on the industry.

We can extend and enhance your business presence by offering support by phone, online chat and email.

• We make sure potential clients don’t get lost in voice mail so you don’t lose potential sales.
  
  
• We take sales orders when your business is closed for the day.
  
  
• We prioritize and qualify customer service calls while you manage your day-to-day business.
  
  
• We improve your customer service response.
  
  
• We make sure your customers reach a person to talk to when they need an answer to a question.
  
  
• We provide inbound and outbound call handling 24 hours a day, 7 days a week. 

With operations located throughout the Philippines, FarmOut is quickly becoming the leading Far East based outsourcing company serving a variety of industries internationally.